Return Policy

How to Resolve Product Return Issues at Teemaailm: A Detailed Guide

Even the most exquisite purchases sometimes require a return or exchange. At Teemaailm, we understand that the return process should be as simple and clear as possible, allowing you to continue enjoying the world of premium tea and coffee without unnecessary worries. Our goal is to ensure your confidence in every purchase by guaranteeing a fair and transparent return policy. This detailed guide will help you easily navigate the terms and procedures for returning products in our online store.

Understanding Teemaailm's Return Policy

General Return Conditions

In accordance with Estonian and European Union legislation, as well as our internal rules, you may return a product purchased from Teemaailm, provided the following conditions are met:

• Return Period: You have 14 calendar days from the moment you receive your order to notify us of your wish to return the product.
• Product Condition: The returned product must be in its original, undamaged packaging, unused, and in the same condition in which you received it. This is especially important for food products such as tea and coffee.
• Proof of Purchase: You must provide proof of purchase (e.g., order number or receipt).
• Non-returnable Items: For reasons of hygiene and quality preservation, the following items are generally not eligible for return if their original, sealed packaging has been opened or damaged: tea, coffee, and other food products. Personalized items and items that by their nature cannot be returned after use (e.g., for hygienic reasons) are also non-returnable.

Step-by-Step Return Process

To make the return process as convenient as possible for you, please follow these simple steps:

1. Contact Us: First, email us at teepoodnarva@gmail.com or call the contact number listed on our website. Please provide your order number and the reason for the return.
2. Provide Information: Be prepared to provide photos of the item if it is damaged or does not match the description. This will help us process your request faster.
3. Receive Instructions: Our customer support representative will contact you within 1-2 business days and provide detailed instructions on further actions, including the return address.
4. Package and Ship the Item: Securely pack the item in its original packaging and send it to the provided address. We recommend using a trackable delivery service to ensure the package is received.
5. Await Processing: Once we receive the returned item and verify its condition, we will proceed with processing your refund or exchange.

Refunds and Exchanges

After a successful inspection of the returned item, we commit to:

• Refunds: Refunds will be processed within 14 calendar days from the date we receive the returned item, using the same payment method you used for the purchase.
• Product Exchange: If you wish to exchange an item for another, we will arrange the shipment of the new item after receiving and inspecting the original. Any price difference will either be refunded to you or paid by you.
• Shipping Costs: If the reason for the return is a product defect or our error (e.g., the wrong item was sent), Teemaailm covers the cost of return shipping. If the item is returned at your discretion (e.g., the color wasn't suitable or you changed your mind), the return shipping costs are borne by the buyer.

Special Cases

• Damaged or Defective Item: If you received an item that is damaged or defective, please contact us immediately. We will replace the item or issue a refund, including all shipping costs.
• Incorrect Item Sent: In the event that you received the wrong item, we will promptly correct the error at our expense.

At Teemaailm, we strive not just to sell premium tea and coffee, but to create an atmosphere of trust and satisfaction with every purchase. Your peace of mind is our priority.

Why Choose Teemaailm? Our Commitment to Customers

By choosing Teemaailm, you are not just choosing an online store, but a partner who values quality, transparency, and long-term relationships with every customer. Our return policy is not just a set of rules, but part of our philosophy, based on the principles of E-E-A-T (Expertise, Experience, Authoritativeness, Trustworthiness).

• Expertise and Experience: We are experts in the world of premium tea and coffee, sourcing products directly from trusted manufacturers. This allows us to guarantee the highest quality of every product.
• Reliability and Trust: Our team strives to ensure maximum transparency and honesty in all aspects of our work, from product descriptions to return processing.
• Customer-Oriented Approach: We are here to help. Our support team is always ready to answer your questions and promptly resolve any issues that may arise, ensuring a worry-free shopping experience.

We are confident in the quality of our premium teas, coffees, and accessories. That's why we offer a clear and fair return policy, allowing you to shop with complete peace of mind. Join the ranks of Teemaailm connoisseurs and enjoy impeccable taste and service.